Privacy Policy
Privacy Policy UK | Sky Print and Enterprise GDPR Compliance
📑 Contents of This Privacy Policy UK
Quickly navigate to each section of our Privacy Policy UK.
- Who We Are
- Information We Collect
- How We Collect Your Information
- How We Use Your Information
- Legal Basis for Processing Personal Data
- Artwork, Design Files and Print Information
- Sharing Your Personal Information
- International Data Transfers
- Cookies and Tracking Technologies
- Marketing Communications
- Data Retention
- How We Protect Your Information
- Your UK GDPR Rights
- Children’s Privacy
- Third-Party Websites
- Changes to This Privacy Policy
- Contact Information
- How to Make a Complaint
- Your Responsibilities
- Privacy Commitment
Last Updated: 1 July 2026
Welcome to Sky Print and Enterprise. Protecting your privacy is one of our priorities, and we are committed to handling your personal information responsibly, transparently, and securely. This Privacy Policy UK explains how we collect, use, store, share, and protect your personal data whenever you visit our website, request a quotation, place an order, communicate with our team, or use any of our products and services.
We understand that privacy is important to every customer. Therefore, we process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws. We only collect information that is necessary for providing our services, fulfilling legal obligations, improving customer experience, and operating our business efficiently.
Whether you are requesting custom packaging, commercial printing, product labels, retail boxes, mailing cartons, luxury rigid boxes, or any other printing solution, your information is handled with care. Furthermore, we implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, accidental loss, misuse, alteration, or disclosure.
Please read this Privacy Policy carefully because it explains your rights, our responsibilities, and how we process your information. By using our website, requesting quotations, or purchasing products, you acknowledge that you have read and understood this Privacy Policy.
For additional information about using our website, please read our Terms and Conditions. You can also review our Cookie Policy for detailed information about cookies and tracking technologies.
Who We Are
Sky Print and Enterprise is a UK-based printing and packaging company specialising in custom printing, bespoke packaging, luxury presentation boxes, eco-friendly packaging solutions, commercial print products, labels, promotional materials, and branded packaging for businesses throughout the United Kingdom.
We provide printing and packaging services for businesses operating in various industries, including retail, cosmetics, food and beverage, pharmaceuticals, healthcare, electronics, fashion, jewellery, e-commerce, hospitality, and many other sectors.
For the purposes of UK data protection legislation, Sky Print and Enterprise acts as the Data Controller for the personal information collected through this website.
If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us through our Contact Us page or email us at support@skyprintandenterprise.co.uk.
Information We Collect
Depending on how you interact with our website or services, we may collect different categories of personal information. However, we only collect information that is relevant, necessary, and proportionate for the purposes described in this Privacy Policy.
Identity Information
This may include your full name, company name, job title, business registration details where applicable, and VAT information if required for invoicing purposes.
Contact Information
We may collect your email address, telephone number, billing address, shipping address, delivery address, and any other contact details you provide when communicating with us.
Quotation Information
When requesting a quotation, we may collect detailed project specifications including packaging style, dimensions, artwork requirements, quantities, materials, finishing options, delivery requirements, preferred turnaround times, and other production-related information necessary to prepare an accurate quotation.
Transaction Information
Once an order is placed, we maintain records relating to purchased products, invoices, payments, delivery information, order history, production specifications, and customer communications associated with that order.
Artwork and Design Files
Customers often provide logos, artwork, PDF files, Adobe Illustrator files, print-ready designs, packaging layouts, branding assets, and product specifications. These files are collected solely for manufacturing and production purposes unless otherwise agreed.
Communication Information
Whenever you contact us by email, telephone, website forms, or other communication channels, we may retain copies of correspondence, enquiries, support requests, quotation discussions, and order-related communications.
Technical Information
While you browse our website, certain technical information may be collected automatically. This may include your IP address, browser type, operating system, device information, language preferences, pages visited, referral sources, session duration, and website interactions.
Marketing Preferences
If you subscribe to newsletters, promotional emails, or marketing communications, we may record your communication preferences, subscription status, consent records, and email interaction data.
How We Collect Your Information
We collect personal information through several different methods. In many cases, you provide information directly to us. However, certain technical information may also be collected automatically while you use our website.
Information You Provide Directly
You may provide information when you:
- Request a quotation.
- Submit an enquiry.
- Purchase products.
- Upload artwork.
- Contact customer support.
- Subscribe to newsletters.
- Complete website forms.
- Communicate by email or telephone.
Information Collected Automatically
When you browse our website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies. This information helps us improve website performance, understand visitor behaviour, enhance security, identify technical issues, and optimise the user experience.
Information Received from Third Parties
In some circumstances, we may receive information from trusted third-party service providers such as payment processors, delivery companies, website analytics providers, marketing platforms, or fraud prevention services. Any information received from these organisations is processed in accordance with applicable data protection legislation and only for legitimate business purposes.
To learn how cookies are used on our website, please read our Cookie Policy. If you would like to enquire about our printing or packaging services, please visit our Request a Quote page.
How We Use Your Information
Sky Print and Enterprise only processes personal information where there is a legitimate business purpose or a lawful basis under applicable UK data protection legislation. Furthermore, we only use the information necessary to provide our services, communicate with customers, fulfil contractual obligations, improve our website, and operate our business efficiently.
Depending on how you interact with us, your personal information may be used for the following purposes:
- Preparing and providing quotations for printing and packaging products.
- Processing, manufacturing and fulfilling customer orders.
- Communicating with you regarding quotations, artwork, proofs, production schedules and deliveries.
- Responding to enquiries and providing customer support.
- Verifying order information where necessary.
- Managing customer accounts and maintaining order history.
- Issuing invoices and maintaining financial records.
- Improving our website, products and customer experience.
- Monitoring website performance and security.
- Complying with applicable legal, regulatory and tax obligations.
- Sending marketing communications where you have provided consent or where permitted by applicable law.
- Preventing fraud, misuse of our services and other unlawful activities.
We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless we are legally permitted or required to do so.
If you would like to enquire about our services, please visit our Request a Quote page.
Legal Basis for Processing Personal Data
Under the UK General Data Protection Regulation (UK GDPR), we process personal information only where an appropriate legal basis applies. Depending on the circumstances, one or more of the following lawful bases may apply.
Performance of a Contract
Most personal information is processed because it is necessary to provide quotations, manufacture products, process payments, arrange deliveries, fulfil orders, and provide customer support before, during and after an order has been completed.
Legitimate Interests
We may process certain information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. For example, we may use information to improve our services, prevent fraud, respond to customer enquiries, maintain business records, analyse website performance and ensure the security of our systems.
Legal Obligations
In some situations, we are required to process personal information to comply with applicable laws and regulations, including accounting, taxation, fraud prevention and other legal obligations.
Consent
Where consent is required, such as for certain marketing communications or optional cookies, we will only process your personal information after obtaining your consent. Furthermore, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before your withdrawal.
Artwork, Design Files and Print Information
As part of our printing and packaging services, customers may provide artwork, logos, branding materials, product designs, packaging layouts, technical drawings, images, PDF files, Adobe Illustrator files, and other production-related documents.
These files are processed solely for the purpose of preparing quotations, creating artwork proofs, manufacturing printed products, completing customer orders and providing related customer support. We do not claim ownership of customer artwork, intellectual property or branding materials supplied for production.
Where production requires the involvement of carefully selected manufacturing partners, only the information reasonably necessary to complete the order may be shared. Such information is handled in confidence and only for fulfilling the requested services.
Customers are responsible for ensuring they have the necessary rights, licences or permissions to provide any artwork, logos, trademarks, images or other intellectual property submitted to us for printing.
Sharing Your Personal Information
We value your privacy and do not sell your personal information to third parties. However, we may share personal information where this is necessary to operate our business, fulfil customer orders or comply with legal obligations.
Depending on the services requested, information may be shared with trusted third parties including:
- Payment processing providers.
- Delivery and courier companies.
- Professional advisers such as accountants, auditors or legal advisers where appropriate.
- IT service providers responsible for website hosting, technical support or system maintenance.
- Carefully selected production or fulfilment partners where required to manufacture ordered products.
- Government authorities, regulators or law enforcement agencies where disclosure is required by law.
Whenever personal information is shared, we take reasonable steps to ensure that recipients only process information for legitimate business purposes and in accordance with applicable data protection requirements.
International Data Transfers
Some of our trusted service providers may process or store personal information outside the United Kingdom. Where this occurs, appropriate safeguards will be implemented to help ensure that your personal information continues to receive an appropriate level of protection in accordance with applicable UK data protection legislation.
Where required, these safeguards may include contractual protections, adequacy regulations or other legally recognised transfer mechanisms.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, enhance user experience, remember user preferences, analyse website performance and support the ongoing development of our online services.
Cookies may include essential cookies required for the operation of the website as well as optional cookies used for analytics or other website improvement purposes. Where required by law, your consent will be requested before optional cookies are placed on your device.
You can manage your cookie preferences through your browser settings or any cookie consent tool provided on our website. However, disabling certain cookies may affect the functionality of some areas of the website.
Further information can be found in our Cookie Policy.
Marketing Communications
From time to time, we may send information about our products, services, promotions or company updates where you have requested such communications or where we are otherwise permitted to do so under applicable law.
You may opt out of receiving marketing communications at any time by using the unsubscribe option included within marketing emails or by contacting us directly. Once your request has been processed, we will stop sending marketing communications unless you choose to subscribe again in the future.
Please note that opting out of marketing communications will not affect essential service-related communications regarding quotations, orders, deliveries, invoices or customer support.
Data Retention
Sky Print and Enterprise retains personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with applicable legal obligations, resolve disputes, maintain appropriate business records and support our ongoing business operations.The length of time we retain personal information may vary depending on the nature of the information, the services provided and any legal or regulatory requirements that apply. For example, certain records relating to quotations, completed orders, invoices, communications and production specifications may be retained where reasonably necessary for accounting purposes, customer service, repeat orders, quality assurance, warranty-related enquiries or to establish, exercise or defend legal claims.Artwork, production files and related documentation may also be retained where reasonably necessary to assist with future reprints, repeat orders or customer support unless a different arrangement has been agreed between you and Sky Print and Enterprise.When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it in accordance with our business requirements and applicable legal obligations.How We Protect Your Information
Protecting customer information is important to Sky Print and Enterprise. Accordingly, we implement appropriate technical and organisational measures designed to reduce the risk of unauthorised access, alteration, disclosure, misuse or loss of personal information.Depending on the nature of the information processed, these measures may include secure website technologies, encrypted data transmission where appropriate, password-protected systems, restricted access to authorised personnel, routine software updates and other reasonable security procedures intended to protect business and customer information.Although we take reasonable precautions to safeguard personal information, no method of electronic storage, internet transmission or information processing can be guaranteed to be completely secure. Consequently, while we strive to protect your information, we cannot guarantee absolute security.If we become aware of a security incident affecting personal information, we will respond appropriately and, where required by applicable law, notify the relevant authorities and affected individuals.Your UK GDPR Rights
Under the UK General Data Protection Regulation (UK GDPR), you may have certain rights regarding your personal information, subject to applicable legal conditions and exemptions.These rights may include:- The right to request access to the personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of personal information in certain circumstances.
- The right to request restriction of processing where applicable.
- The right to object to certain types of processing based on legitimate interests.
- The right to request the transfer of certain personal information to another organisation where technically feasible and legally applicable.
- The right to withdraw consent at any time where processing is based upon your consent.
- The right not to be subject to automated decision-making producing legal or similarly significant effects where applicable.